Refund policy

Refund & Return Policy

Effective Date: [Insert Date]

At Clutches & Jewels by GoSwaggy, we are committed to delivering high-quality products. Every item is carefully inspected before dispatch. To ensure a fair and transparent process, please read our Refund & Return Policy before placing your order.

Eligibility for Returns & Refunds

Returns and refunds are accepted only if the product received is damaged, defective, incorrect, or incomplete.

To qualify for a return or refund, you must:

* Record a continuous, uninterrupted unboxing video starting from the sealed package until the product is completely unpacked.
* Ensure the video clearly shows:
    * The sealed outer package before opening.
    * The shipping label.
    * The complete unboxing process without any cuts, edits, or pauses.
    * The condition of the product immediately after opening.

Claims submitted without a complete and uninterrupted unboxing video will not be accepted under any circumstances.

Reporting an Issue

Any issue must be reported within 24 hours of delivery by contacting us at:

* Email: [Your Email Address]
* WhatsApp: [Your Contact Number]

Please include:

* Order ID
* Description of the issue
* Complete unboxing video
* Clear photographs of the product and packaging

Return Process

If your return request is approved:

* The customer must securely pack the product in its original packaging with all tags, accessories, invoices, and complimentary items (if any).
* The customer is responsible for shipping the product back to our designated return address.
* The returned product must reach us in its original, unused condition. Products that are used, damaged after delivery, or returned without original packaging may not qualify for a refund or replacement.
* Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund or replacement request.

Refund Process

If the return is approved after inspection:

* Refunds will be processed within 5–7 business days after we receive and verify the returned product.
* Refunds will be issued to the original payment method used for the purchase.
* Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Non-Returnable & Non-Refundable Cases

Returns or refunds will not be accepted for:

* Change of mind.
* Incorrect product selection by the customer.
* Minor colour variations due to photography, lighting, or screen settings.
* Products that have been used, damaged after delivery, or altered.
* Requests made without the required uninterrupted unboxing video.
* Requests submitted more than 24 hours after delivery.

Right to Refuse

Clutches & Jewels by GoSwaggy reserves the right to reject any return, replacement, or refund request that does not comply with this policy or where the claim cannot be be verified.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.